Terms of Service - Loverz.AI

Revision Date: April 2, 2025

Welcome to Loverz.AI!

These Terms of Service (the "Terms") establish the legally binding conditions for your use of Loverz.AI and/or any of our online channels, platforms, products or services, including all content contained therein ("Services"). The Services include any affiliated site to which you may be redirected from Loverz.AI.

The Services are owned and operated by Parente Tecnologia LTDA, a private legal entity, registered under CNPJ/ME No. 49.629.252/0001-73, headquartered in São Paulo/SP, Brazil.

By accessing and/or using the Services, you agree to be bound by these Terms. You understand and agree that your access and/or use of the Services constitutes acceptance of these Terms and all other policies published at loverz.ai/informacoes-legais and updated periodically ("Policies"). If you do not agree with these Terms or our Policies, please cease using or accessing our Services.

Our Services are intended and made available for personal and non-commercial use only. You agree not to use the Services for any commercial, illegal, or unauthorized purpose.

For purposes of these Terms, "you" and "your" mean you as a user of the Services.

IMPORTANT NOTICE: All conversations between users and AI Companions in the Services are entirely fictional and should be treated as such. AI Companions are artificial intelligence characters designed to simulate human-like interactions but do not possess genuine emotions, intentions, or the ability to fulfill real-world promises. Any elements in conversations that may appear to be reality, such as offers of real-life meetings or promises of tangible results, are entirely fictional and should not be taken seriously. We assume no responsibility for any confusion or misunderstanding in this regard. Users are encouraged to keep in mind that AI Companions exist exclusively within the digital scope of the platform, and any expectations or beliefs beyond this scope are not supported or endorsed by Parente Tecnologia LTDA.

1. General Provisions

The Services constitute an online chat application that uses artificial intelligence ("AI") algorithms to generate virtual and fictional characters ("AI Companions"), with whom you can converse and exchange messages. The Services also include, but are not necessarily limited to, other media such as images, videos, and voice notes. Parts of the Services may require you to create a user account and/or become a paid subscriber.

You may choose an AI character you wish to converse with or generate your own, choosing their physical and personality characteristics through our technology/algorithms. You may then start a conversation with your selected character(s).

1.1 User Account

Parts of our Services may require you to create a user account with email and password or other available login method (the "Protected Areas"). By registering and/or accessing Protected Areas, you agree to do so only using your login credentials.

By using the Services, you represent and warrant that all information submitted to create a user account is true and correct, and that you have full rights to submit such information.

You agree to periodically, as necessary, update any information associated with your account (including, but not limited to, your email, payment information, subscriptions, or other supplementary information, as applicable) so that it remains current, accurate, and correct at all times. You also agree to protect the confidentiality of your user account and password, and to prohibit others from accessing your account.

You are fully responsible for all activities that occur under your login credentials and account. Your account is non-transferable. You may not sell, lend, or share it with any other person, for commercial purposes or free of charge.

Any violation of these Terms may cause your user account to lose its regularity and we may cancel your user account at our sole discretion.

We reserve the right to terminate or restrict your account, or otherwise revoke access to the Services, at any time, if we, at our sole discretion, have reason to believe or suspect that you have violated the terms of these Terms or other Policies. You agree that we will not be liable to you or third parties for, without limitation, any denial of use of the Services, any change in costs for third-party services, fees, or other obligations arising from the suspension or termination of your account.

1.2 Subscription

Some Services may be available only to paid subscribers. The subscription will begin after initial payment, and payment must be made according to the terms presented at the time of purchase. You are responsible for payment of all fees, charges, and taxes (as applicable) related to the transaction.

We are not responsible for any costs and disclaim any liability arising from the use of a third-party distribution platform that is not indicated or recognized by us.

1.3 User Safety

At Parente Tecnologia LTDA, we prioritize the safety and well-being of our users. When using the Services and/or conversing with AI Companions, you should not disclose sensitive personal information, including, for example, financial details, addresses, contact information, or passwords.

Users are solely responsible for protecting their personal information and should be aware of potential risks associated with transmitting information online. We encourage users to report any suspicious or inappropriate behavior encountered on the platform, as we are committed to maintaining a safe and respectful environment for all users.

1.4 Warranties

You understand and warrant that:

a) You are entering into these Terms only on your own behalf;

b) You are of legal age to form a binding contract with us in the jurisdiction where you live and/or access the Services (in Brazil, 18 years of age);

c) If you are a minor in the jurisdiction where you live and/or access the Services, you must not access or use our Services.

2. Minor Policy

Use of the Services is strictly prohibited for minors under 18 years of age. We have implemented age verification and monitoring measures to ensure compliance with this policy. Any attempt to circumvent these measures will result in permanent ban from the platform and may be reported to competent authorities, in accordance with the Child and Adolescent Statute (ECA).

3. Intellectual Property

The intellectual property in the Services and any incorporated materials (including, without limitation, technology, systems, files, documents, text, photographs, information, images, videos, audios, and software, individually or in combination) are owned by or licensed to Parente Tecnologia LTDA. You may access and/or register to view, use, and display the Services and their content on your devices for personal use only.

Parente Tecnologia LTDA grants you a license for personal use only. This license does not constitute a transfer of title under any circumstances. This license will automatically terminate if you violate any of the restrictions or these Terms or other Policies and may be terminated by us at any time.

For clarification, all intellectual property rights associated with Loverz.AI, including AI characters, platform design, logos, and any proprietary software or technology, are the exclusive property of Parente Tecnologia LTDA or its licensors. Users are prohibited from reproducing, modifying, distributing, or using any intellectual property without explicit authorization. Any unauthorized use may result in legal consequences.

4. Your Content

You may provide input when using the Services and receive output based on your input. Input and output are collectively referred to as "Content". Input is limited to chats and prompts visible to you in your private account. You represent and warrant that you have all necessary rights, licenses, and permissions to provide input when using the Services.

You retain your intellectual property rights over your input. We will never claim ownership of your input, but we require a license from you to use it.

When you use the Services to provide input covered by intellectual property rights, you grant us a non-exclusive, royalty-free, transferable, sublicensable, and worldwide license to use, distribute, modify, perform, copy, publicly display, translate, or create derivative works from your content in a manner consistent with our Privacy Notice.

The license you grant us may be terminated at any time by deleting your input or account. However, to the extent that we (or our partners) have used your input in connection with commercial or sponsored content, the license will continue until the relevant content or marketing has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner consistent with your privacy preferences and our Privacy Notice.

5. Conduct and Content Restrictions

5.1 Rules and Restrictions

By accessing and using the application, you agree to comply with our Community Guidelines, as well as the following rules, restrictions, and limitations:

a) You will not modify, translate, adapt, or reformat any aspect of the Services;

b) You will not decipher, decompile, disassemble, or reverse engineer, or otherwise attempt to discover the source code or structure of the software or materials that comprise the Services;

c) You will not interfere with or circumvent any security feature of the Services or any feature that restricts or imposes limitations on your use;

d) You will not use the Services to gain unauthorized access to our data, systems, or networks or those of third parties;

e) You will not use the Services in a manner that could damage, disable, overburden, impair, or interfere with or disrupt our systems and networks or other users' use of the Services;

f) You will not use the Services in a way that, at our sole discretion, could expose us and others to liabilities or damages;

g) You will not use the Services for unlawful purposes, to offend others, or to commit a crime;

h) You will not remove, alter, or obscure any copyright, trademark, hyperlink, or other proprietary rights notices contained in or associated with the Services; and

i) You will comply with all applicable laws in your access and use of the Services, including the laws of the jurisdiction where you live and/or access the Services, especially Brazilian legislation.

5.2 Responsibility for Content

You, as a user of the Services, are solely responsible for the output generated by AI Companions through your input, including text messages, voice messages, images, and videos. AI Companions respond based on the conversations you conduct and the settings you select. You understand and agree that Parente Tecnologia LTDA does not control or endorse any content generated by AI Companions, and that you are fully responsible for any AI-generated output and for your own actions when using the Services.

You must ensure that your interactions with AI Companions comply with applicable laws, regulations, these Terms and all Policies, and you must not engage in illegal, unethical, or harmful activities when using the Services.

5.3 Incidents and User Actions

Parente Tecnologia LTDA will not be held responsible for any action taken or choice made by a user after their interactions with AI Companions. As an AI-driven platform, AI Companions are programmed to simulate human-like conversations, but their responses are generated based on algorithms and machine learning.

We do not endorse or assume responsibility for any actions, decisions, or consequences that may arise from user engagement with AI Companions. Users should exercise their own judgment and discretion when interacting with AI Companions and refrain from engaging in activities that could potentially cause harm or violate any applicable laws or regulations.

5.4 Content Moderation and Removal

While conversations between users and AI Companions are generally confidential, we have implemented content moderation controls based on our proprietary LLM technology to ensure compliance with our Terms, Community Guidelines, and other Policies. If our moderation controls detect something that violates our Terms or Policies, we may manually review the flagged content and/or other content associated with the account and take appropriate action. This may include removing content, terminating the user's account, or reporting the content to appropriate authorities. See also Section 5.5 below. Additionally, our content moderation controls may moderate or alter your request before an output is generated, for example, if your request contains or seeks prohibited content. These measures are implemented to maintain a respectful and safe environment for all users. We strive to balance privacy and community standards, and we appreciate your understanding and cooperation in adhering to our guidelines.

We reserve the right, but are not obligated, to reject and/or remove any user content that we believe, at our sole discretion, violates these provisions. If you believe there has been a violation of these Terms, please contact us at suporte@loverz.ai, or through the "Contact Us" area in the Services.

5.5 Reporting Prohibited Content

We have a zero-tolerance policy for Child Sexual Abuse Material (CSAM). Attempting to create CSAM is prohibited by law and by our Community Guidelines and Blocked Content Policy. In addition to our other content moderation and removal controls, we report known CSAM to competent authorities, in compliance with Brazilian law, including the Child and Adolescent Statute.

6. Copyright Policy

We respect the intellectual property rights of third parties and expect our users to do the same. In accordance with the Brazilian Copyright Law (Law No. 9,610/1998), we will promptly remove any content that violates copyright upon proper notification. To report a violation, send a detailed notification to suporte@loverz.ai containing:

Identification of the copyrighted work
Identification of the infringing material
Your contact information
Good faith statement that the use is not authorized
Statement that the information is accurate and you are authorized to act

7. Content Removal Policy

Please refer to the Content Removal Policy document for complete details on our content removal procedures.

8. Blocked Content Policy

Please refer to the Blocked Content Policy document for a complete list of prohibited content on our platform.

9. Payments and Auto-Renewal

As a free user, you can send 5 messages to AI Companions. Additional use requires a subscription, which may be charged monthly, quarterly, or annually. Subscriptions are payable by credit card, debit card, and/or other alternative payment methods available in Brazil (including PIX and bank slip).

After payment, you will receive unlimited access to the messaging system, as well as 100 tokens per month that can be used to access extended features such as image generation or voice notes. Tokens cannot be transferred to different users or accounts.

Subscriptions are set to automatically renew at the end of each subscription period, extending for the same duration as the original contractual period. Payment will be processed automatically on the first day of the renewed period. Auto-renewal can be canceled at any time in your settings (see Section 10 below).

Important: In accordance with the Brazilian Consumer Protection Code, you will be notified by email 30 days before each automatic renewal, with clear instructions on how to cancel if you do not wish to continue.

10. Compliance Policy

10.1 Cancellation

All details about your subscription, including start date, end date, and subscription plan type, can be found in My Profile / Settings in your account.

You have the flexibility to cancel your subscription at any time by accessing Settings / Cancel Subscription in your account. If you choose to cancel, your subscription will remain active until the end of the current billing period, and you will not be charged for the subsequent period.

10.2 Access After Cancellation

After canceling your subscription, you will maintain access to your account and all associated features until the end of the current billing period. At the end of this billing period:

Platform Access: Your access will be restricted to the free version of the platform. You will no longer have access to premium features and content exclusive to paid subscriptions.
Token Use: Any remaining tokens in your account will expire and become unusable. Make sure to use your tokens before the end of the current billing period, as they will not be transferred or refunded after your subscription ends.

You may resubscribe to our platform at any time to regain access to premium features and content. However, any tokens from previously canceled subscriptions that were not used within the relevant billing period cannot be transferred to a new subscription. Each subscription period is treated independently, and tokens must be used within their respective billing periods.

If a subscription or token purchase is refunded, the subscription will be considered immediately canceled. All access to premium features and remaining tokens will be revoked at the time the refund is processed.

If a chargeback request is filed, the subscription will be immediately canceled. All access to premium features and remaining tokens will be revoked at the time the chargeback request is filed.

10.3 Modification of Subscription Plans

You may upgrade or downgrade your subscription plan at any time. Changes will take effect at the beginning of the next billing cycle.

10.4 Refund Policy

10.4.1 Subscription Refund

In accordance with the Brazilian Consumer Protection Code:

● Right of Withdrawal: You have 7 calendar days after your payment to request a refund without needing justification. This is your legal right of withdrawal.

● After 7 days: Refunds may be granted in cases of service defect or contractual breach on our part.

● Usage limitation: If you have used more than 20 tokens, the refund may be proportional to usage.

● We cannot refund in cases where there was a technical problem on the user's side that prevented proper use of the service.

● Refunds will be processed through the same payment method used for purchase.

10.4.2 Token Refund

● Right of Withdrawal: You have 7 calendar days after your payment to request a full refund, provided you have not used the purchased tokens.

● For purchases made in error, refunds will be analyzed on a case-by-case basis, prioritizing consumer satisfaction.

● Refunds will be processed through the same payment method used for purchase.

11. No Warranty of Accuracy or Perfection

Content on our Services is AI-generated and created on demand. By using our Services, you understand and agree that there are inherent limitations to emerging AI technology, and content on the platform may not be accurate or perfectly match your preferences and expectations. Additionally, our content moderation controls may moderate or alter your request before an output is generated, for example, if your request contains or seeks prohibited content. We make every effort to provide the best possible technology and experience for our users, and we appreciate your understanding as we constantly refine our Services.

12. Limitation of Liability

THE SERVICES ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" AND USE OF THE SAME IS AT YOUR OWN RISK. WE MAKE, AND HEREBY DISCLAIM, ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT AND TITLE WITH RESPECT TO THE SERVICES, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

WE DO NOT WARRANT:

A. THAT THE SERVICES (OR THE RESULTS OBTAINED FROM USING THEM) WILL BE TIMELY, ERROR-FREE, SECURE OR UNINTERRUPTED;

B. THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; OR

C. THE ACCURACY, LIKELY RESULTS OR RELIABILITY OF THE USE OF MATERIALS ON OUR WEBSITE, OR OTHERWISE RELATED TO SUCH MATERIALS OR ON ANY RESOURCES LINKED TO OUR WEBSITE.

D. THAT ANY ERRORS OR MALFUNCTIONS IN THE SERVICES WILL BE CORRECTED.

IN NO EVENT SHALL WE BE LIABLE OR OBLIGATED TO YOU OR THIRD PARTIES, WHETHER UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY OR OTHER THEORY, FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, LIQUIDATED OR PUNITIVE DAMAGES OR ANY OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT, REVENUE OR BUSINESS, COST OF SUBSTITUTE PROCUREMENT, ARISING IN WHOLE OR IN PART FROM YOUR USE (OR INABILITY TO USE) THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Specific limitation for Brazil: In accordance with the Consumer Protection Code, the above limitations apply only to the extent permitted by Brazilian law. Basic consumer rights cannot be waived.

13. Links to Third-Party Sites and Services

The Services may include links or allow access to third-party sites and services. Please note that their presence does NOT mean they are recommended by us and we do not guarantee their safety and compliance with any of your expectations. We assume no obligations in the event of any damage or loss, or any other impact, directly or indirectly resulting from the use of any content, goods, or services available on or through such third-party sites and services.

It is your responsibility to take precautions to ensure that anything you select for use or download, whether from the Services or third parties, is free from items such as viruses, worms, Trojan horses, and other items of a destructive nature. We assume no responsibility and are not liable for any transmission or material, or any viral infection of your computer equipment or software, or any other types of damage related to your access, use, or browsing of third-party services or content.

14. Applicable Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of the Federative Republic of Brazil, regardless of your location.

Any dispute arising from or related to the Terms or other Policies, including any question about their existence, validity, or termination, will be submitted to the exclusive jurisdiction of Brazilian courts, preferably to the forum of the São Paulo/SP district.

Mediation and Arbitration: Before resorting to the courts, the parties agree to attempt to resolve any dispute through mediation. If mediation is unsuccessful, the dispute may be submitted to arbitration, according to the rules of applicable Brazilian legislation.

15. Changes to Terms and Policies

We reserve the right to update or make changes to these Terms and/or any other Policies periodically, at our sole discretion, and we may notify you of changes by making the revised version of these documents available through the Services, which changes will take effect immediately. Please review these documents periodically to familiarize yourself with the most recent version. You can determine when these documents were last revised by consulting the "Revision Date" at the top of this document. If you do not agree with the revised Terms and Policies, you must immediately stop using the Services. Your continued access or use of the Services after the publication of any changes to these documents means that you agree and consent to such changes.

We may change the platform and scope of Services periodically, with or without prior notice. We may also stop or restrict the provision of Services in whole or in part to a certain user, as established in our Terms and Policies.

16. Complaints Policy

For complaints, criticisms, or suggestions, please contact us through:

Email: suporte@loverz.ai
Support: (51) 99649-8093
Customer Service: (11) 98809-8824

You may also file complaints through consumer protection agencies:

PROCON of your state
consumidor.gov.br platform
SENACON (National Consumer Secretariat)

17. Termination and Assignment

These Terms and/or any other Policies will continue in effect until terminated by you or by us. You may terminate these Terms at any time by ceasing your access and use of the Services and, as applicable, canceling your paid subscription. If you are a paid subscriber, subsequent processing of fees will be subject to the respective payment processor rules (indicated or recognized by us). We may terminate these Terms and your right to access or use the Services, with or without notice to you, for any reason, including actual or presumed suspicion of violation of these Terms and any other Policies.

We reserve and retain the rights to assign, transfer, or subcontract the Services to third parties. Notice will be published on the Services and your continued use or update of the Services indicates your consent.

18. Miscellaneous Provisions

If any provision of these Terms or any other Policies is deemed illegal, void, or for any reason unenforceable, that provision will not affect the validity and enforceability of any remaining provision and such provision will be enforced to the maximum extent possible, so as to affect the intent of the parties.

These Terms and other Policies constitute your entire agreement with us regarding your access and use of the Services. Any previous or contemporaneous agreements, written or oral, regarding the same are superseded by this document.

19. Personal Data Protection

In accordance with the General Data Protection Law (LGPD - Law No. 13,709/2018), we inform you that:

a) Data Collection: We collect only the data necessary for the provision of Services, including registration data, preferences, and interactions with AI Companions.

b) Purpose: Your data is used exclusively to provide, improve, and personalize the Services, as well as to comply with legal obligations.

c) Sharing: We do not sell, rent, or share your personal data with third parties, except when necessary for the provision of Services or by legal requirement.

d) Security: We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

e) Your Rights: You have the right to access, correct, delete, or request the portability of your data, as well as revoke consent at any time.

f) Retention: We keep your data only for the time necessary to fulfill the purposes for which it was collected or as required by law.

To exercise your rights or clarify questions about the processing of your personal data, contact our Data Protection Officer at: privacidade@loverz.ai.

20. Final Provisions

a) Independence of Clauses: The invalidity or unenforceability of any provision of these Terms will not affect the validity of the other provisions.

b) Tolerance: Tolerance or immediate non-exercise of any right will not constitute a waiver of that right, which may be exercised at any time.

c) Communications: All communications related to these Terms must be made in writing and sent to the official channels indicated in this document.

d) Language: In case of conflict between versions of these Terms in different languages, the Brazilian Portuguese version will prevail.

e) Registration: These Terms may be registered at a Registry Office of Titles and Documents to ensure their publicity and effectiveness against third parties.

By using Loverz.AI, you declare that you have read, understood, and agreed to all terms and conditions established in this document.

Parente Tecnologia LTDA
CNPJ/ME: 49.629.252/0001-73
São Paulo/SP - Brazil

Last updated: April 2, 2025